WOW! Business doubles up service delivery team to serve commercial customers
WOW! Business announced this morning that it had streamlined and expanded its business service delivery team to better serve small and medium-sized businesses (SMBs), enterprise and wholesale communications customers across its 19 markets.
WOW Business’ 60-member service delivery team has doubled since the same time frame a year ago, and recently moved into a national service delivery center in Huntsville, Ala. Huntsville was in the footprint of Knology, which WOW! bought two years ago for $1.5 billion.
WOW! Business provides IP-based network, data, voice and cloud services for small and mid-sized business, enterprise, government and wholesale customers. The company owns and operates more than 42,000 miles of local fiber-optic and coaxial networks in the Southeast and Midwest, along with data centers that provide customers with scalable, low-latency access to national carrier backbones.
“Our SMB, enterprise and wholesale customers expect us to meet their fast-growing and constantly changing IT and network requirements quickly and efficiently,” said Brad Cheedle, senior vice president of WOW! Business. “With demand for our commercial services on the rise, particularly among enterprises, our expanded service delivery team and centralized national facility allow us to specialize and focus a dedicated group of people on the activation of customer service.”
WOW! Business said it was working on expanding its presence in the Southeast and Midwest. This year it has rolled out new broadband data and voice services to businesses in the Chicago, Detroit, Cleveland, Columbus, Evansville and Tampa metropolitan areas.