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Bright House Networks launches Web page for disabled customers

Fri, 05/09/2014 - 11:46am
Mike Robuck

Bright House Networks recently launched a centralized Web page that was designed to better serve its subscribers with disabilities.

The “accessibility” Web page provides information on the cable operator’s products and services for disabled customers and their families including hearing/speech, mobility, vision, and assistive offerings.

For hearing and speech, Bright House Networks is offering closed captioning, live chat support, caller ID on TV and PC, TTY dialing, online and mobile app text messaging with home phone service, visual voicemail and voicemail-to-text transcription, and how-to videos.

The mobile offerings are comprised of wheelchair access and service dogs in customer care centers, an “easy gadget” app with home phone management functions, and the Bright House TV app.

The assistive products and services include phone service with compatible TTY text input devices and phones with large buttons and talking caller ID.

Vision-related solutions include speech recognition, large button remotes, video program description, free directory assistance, RR.com portal compatibility with browser magnification, zoom and screen reader software.

Last year Comcast showed its support for customers with disabilities by creating a dedicated accessibility customer support team as well as opening an accessibility product and development lab.

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