For the third straight year, Bright House Networks came out on top of a survey that was based on customer experience.
On the other hand, Comcast finished at the bottom of the 2014 Temkin Experience Ratings, which was conducted for the fourth year by the Temkin Group.
Bright House Networks’ 63 percent rating led all TV services providers, and placed it 10th overall out of the 268 companies across 19 industries.
DirecTV, which has ranked near the top in previous years, scored a 62 percent rating and placed 174th overall. At the other end of the spectrum, Comcast fell from the middle of the pack last year to the very bottom of the pack in 2014, landing in 260th place overall with a rating of 47 percent.
Other ratings included: Dish Network, 60 percent; Cox Communications, 58 percent; Cablevision, 56 percent; Verizon, 54 percent; AT&T, 53 percent; Time Warner Cable, 52 percent; and Charter Communications, 48 percent.
Temkin said that ratings scores of 70 percent or above were considered "good” while a score of 80 percent or above was considered "excellent."
Cox, DirecTV and Time Warner Cable improved their ratings the most between last year and this year while Comcast, Cablevision and Charter saw their ratings decline over the same time frame.
Overall, the TV services industry averaged a 54 percent rating this year, making it the lowest ranked of any of the 19 industries. On the some what “glass half full” side, TV service was still one of the 15 industries to improve its rating over the past year, though it only increased by 0.4 percentage points.
"Consumers give TV service providers the lowest scores, highlighting an epidemic of terrible customer experience across the industry," said Bruce Temkin, managing partner of Temkin Group.
The ratings were based on a study of 10,000 United States consumers across three areas: functional (can consumers do what they want to do), accessible (how easy is it to work with the company), and emotional (how do consumers feel about the interactions). Temkin Group then averaged the three scores to come up with its experience ratings.