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RCN launches online backup service

Fri, 11/01/2013 - 12:25pm
Mike Robuck

RCN is now offering a new online backup and file sharing service for $4.99 a month.

In order to access the service, which is called RCNBackup, users need to subscribe to at least one of RCN’s video, data or voice offerings. RCNBackup allows subscribers unlimited backup for up to three users or computers. In addition to serving as online backup, the files can be accessed from any broadband connection and shared with families and friends.

The files, which could include photos, videos, music and documents, can also be accessed by mobile devices, although WAP-only mobile devices are not supported.

“RCNBackup is a great addition to our suite of services that provides value and peace-of-mind and ultimately enhances our customers’ RCN experience,” said Chris Fenger, chief operating officer at RCN. “RCN is dedicated to providing outstanding customer service and the latest products customers want. Offering this new online backup service provides s our customers an easy way to safeguard and preserve their digital media and files without worry.”

In addition to reducing customer churn, managed services can also add incremental revenues to cable operators’ bottom lines. Cox Communications, Time Warner Cable and Comcast have been offering their customers online backup services for several years.

RCN, the nation’s 11th largest MSO, offers its triple play services in Washington, D.C., Philadelphia, Lehigh Valley, Pa., New York City, Boston and Chicago.

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