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NetCracker signs up to support Cable Center committee

Fri, 11/08/2013 - 12:50pm
Mike Robuck

The Cable Center announced this morning that NetCracker Technology was named as a co-presenting sponsor of its Customer Experience Committee (C5.)

As a part of The Cable Center’s Customer Experience Central initiatives, the C5 is comprised of 25 invited members who represent leading cable operators in North America and Europe. Members include Time Warner Cable, Comcast, Cox Communications, Bright House Networks, Rogers Communications, Suddenlink Communications, and Liberty Global.

The C5 group meets in person twice a year, providing the industry’s senior customer experience management executives a forum to discuss common challenges, best practices, and the latest innovations, as well as the opportunity to learn about the newest customer care metrics and concepts from guest speakers. C5 member companies can then share the new information on  customer care with others in their field and their corporate colleagues.

“At NetCracker, we believe the quality of cable operators’ end-to-end customer experience is critical,” said Bob Titus, vice president, global converged solutions at NetCracker. “It is only fitting that we support best practices in this area and we look forward to being part of this important initiative.”

NetCracker Technology provides communications service providers and cable operators  end-to-end BSS, OSS, and enterprise applications. Its customer roster includes Bright House Networks, Cox Communications, AT&T and Time Warner Cable.

“We welcome NetCracker as a C5 sponsor, and thank them for their support,” said Jana Henthorn, senior vice president of academic and industry outreach at The Cable Center. “We are pleased that our C5 members will have the opportunity to benefit from their expertise and hear their thought leadership on managing the customer experience.”

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