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Bright House Networks dials up hosted voice for SMBs

Wed, 07/17/2013 - 12:23pm
Mike Robuck

Bright House Networks Business Solutions is now offering small and medium-sized businesses a cloud-based VoIP service.

The turnkey Hosted Voice service provides businesses with all of the necessary hardware, technology and tech support for one monthly price. Hosted voice gives SMBs a feature rich service without the need for using their own IT resources, or buying the equipment.

A facilities-based service, Hosted Voice uses Bright House Networks’ managed hybrid fiber-coaxial network for all call traffic. The dedicated connections run separately from customers’ data services, and are scalable to meet the needs of growing businesses.

“Our Hosted Voice service is perfect for the small to mid-sized business looking for more professional voice solutions that can scale and meet demand,” said Josh Ebert, corporate vice president, SMB sales and operations, Bright House Networks Business Solutions. “Hosted Voice is easy to get, and easy to use. It keeps up with businesses as they grow. All services and features are delivered over our dedicated and secure data connection, which means Bright House Networks is able to control the quality and security of calls being made by its customers.”

Some of the features include disaster recovery, unified messaging, mobile follow-me, call overflow queue, auto attendant, and enhanced call logs.

Bright House Networks provides full onsite and remote support, as well as all of the necessary hardware, equipment, maintenance and automatic technology upgrades as part of its Hosted Voice service.

Last year Bright House Networks, which is the sixth-largest cable operator in the nation, bought the business of cloud communications provider Telovations for an undisclosed sum.



At the time of the sale, Telovations provided businesses with hosted voice solutions, including PBX and managed SIP trunking. Using the software-as-a-service (SaaS) model, Telovations claimed to be a pioneer of communications-as-a-service (CaaS). CaaS lets businesses deploy communications devices and applications on a “pay-as-you-go” model, which eliminates the need for capital investments and ongoing overhead.

 

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