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Cable One ditches overage fees, adds two new data tiers

Mon, 06/03/2013 - 12:38pm
Mike Robuck

Starting June 10, Cable One will cut out data plans that include overage fees, and will start offering two faster data tiers.

Instead of the overage fees, next week Cable One will allow subscribers of its 50 Mbps plan 300 GB per month after previously giving them a threshold 100 GB before implementing the fees.

Also next week, Cable One will roll out its DOCSIS 3.0 based 60 Mbps and 70 Mbps tiers in its footprint. Like Cable One’s 50 Mbps tier, the new 60 and 70 wideband offerings feature 2 Mbps on the upstream. The 60 Mbps plan has 400 GB while the 70 Mbps plan tops out at 500 GB.

Now that the overage fees have been eliminated, if customers go over the allotted monthly amount they receive multiple notices from Cable One with tips and tools to monitor and manage their usage, according to a Cable One spokeswoman. If they continue to go over, Cable One will “invite them to switch to a data plan with larger guidelines.”

By contrast, DSLReports said that Suddenlink Communications had reinstituted its overage fees after fixing a problem with its usage meters. 

"We are very excited to launch these new, more flexible Internet plans. Our customers are spending more time online than ever before and have voiced the need for faster service and no overage charges,” said Joe Felbab, Cable One vice president of marketing. "We’re committed to listening to our customers and delivering the latest products and technical advancements while maintaining the highest level of reliability and customer care.

“We’re confident that these new plans will enhance our customers’ Internet experience in an environment of increased streaming and online gaming.”

Cable One, which is a subsidiary of The Washington Post Company and the nation’s 10th-largest cable operator, offers its triple play services to 730,000 customers in 42 markets across 19 states.

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