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Cable One ups TV Everywhere with Synacor, bows guarantee program

Thu, 01/24/2013 - 1:56pm
Mike Robuck

Cable One has added more TV Everywhere content via an expanded agreement with Synacor, and it also announced a new 30-day money-back satisfaction guarantee program.

Cable One signed on early last year with Synacor for its first crack at TV Everywhere services and a new customer Web portal. The expanded agreement included video content from HBO Go and Max Go, Foz, Hulu, Turner Broadcasting, and Big Ten Network. Synacor is providing cloud-based authentication and authorization through its cloud identity management platform, Cloud ID.

"As Cable One continues to expand our TV Everywhere offering, we're pleased to be working with Synacor to offer more content than ever before," said David Burzynski, director of digital media for Cable One. "With Synacor's solutions, Cable One subscribers can access the latest TV Everywhere shows, movies, sports and news right from one convenient location."

Cable One’s 30-day money-back guarantee program is similar to one by Time Warner Cable that was announced earlier this week.

Cable One’s 30-day money-back satisfaction guarantee is for new and existing customers who subscribe to any new service with the nation’s 10th-largest cable operator. Customers are eligible for the guarantee program whether they order one service, two services, equipment or a complete bundle.

"We believe strongly in the reliability of our products and services, and we're committed to providing our customers with cutting-edge technology and ongoing enhancements," said Joe Felbab, vice president of marketing at Cable One. "We're confident that our customers will be completely satisfied with their cable, Internet and phone service. If for any reason they're not satisfied within the first 30 days, we'll be happy to refund their money."

Cable One is headquartered in Phoenix and is owned by The Washington Post Co. It provides triple-play services to more than 740,000 customers in 19 states.

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