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Time Warner Cable adds free voicemail to text

Thu, 11/29/2012 - 3:28pm
Mike Robuck

Time Warner Cable has dialed up a new feature for its home phone service that allows its subscribers to access voicemail anytime, anywhere.

Time Warner Cable’s Voicemail to Text provides home phone voicemail message transcriptions via text message to a mobile phone or email address. Time Warner Cable has the feature enabled across its footprint. Time Warner Cable spokeswoman Nathalie Burgos said the company used a vendor to provision the service, but declined to say which one. 

“Voicemail to Text gives customers yet another option to access the messages they care most about,” said Ingrid Simunic, senior director of product management for Time Warner Cable. “If they’re in a meeting, show or movie and can’t listen to voicemail, it’s a great way to check in.”

Messages can be sent to up to five mobile phone numbers and email addresses and transcribed into English or Spanish. Customers can also receive an audio file of the recorded voicemail message as an optional attachment to email notifications.

Time Warner Cable voice subscribers can manage transcription settings through the VoiceZone portal Voicemail Settings tab in MyServices.

In Time Warner Cable’s third-quarter earnings report earlier this month, the company’s phone subscriber additions were relatively flat year-over-year.

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