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Comcast keeps customers connected with Movers Edge Program

Wed, 08/08/2012 - 4:04pm
Mike Robuck

Comcast is somewhat easing the burden of moving for its customers with its new Movers Edge Program, which offers various amenities and options for keeping subscribers connected to their triple-play services.

With the free program, new or existing customers can re-connect with their Comcast services after they’re done moving, and it also gives Comcast a leg up on reducing churn after a move.

The Movers Edge Program features a hotline where trained specialists help customers either set up or transfer their Comcast services. Customers can also take advantage of triple-play self-install kits from Comcast or set a date for a professional install based on the subscriber’s preference with a two-hour appointment window.

In some markets, Comcast customers will be able to pick up their service-related gear and take it to their new homes after they move. To further sweeten the program, Comcast is also offering new and existing customers discounts on Xfinity Streampix and Xfinity Home, as well as gift cards.

“With more than 68 percent of households having broadband access, today’s connected consumer views having Internet, cable and phone service in a new home just as much a priority as things like electricity and hot water,” said Tom Karinshak, senior vice president of customer experience at Comcast. “Since launching these features, we’re seeing more customers choosing to transfer their Xfinity service to their new home, even before they make their move. By giving them the tools, resources and dedicated support to do this via the Movers Edge program, we’re helping ensure they get connected in their new home quickly, and at their convenience.”

Comcast subscribers will also keep their account information, such as email addresses, intact, and in some cases their phone numbers and saved voicemail messages.

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