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Cox promotes Cronin to SVP of customer experience

Mon, 06/11/2012 - 1:31pm
Mike Robuck

Cox's Paul CroninCox Communications’ Paul Cronin got a call up to the big leagues with his recent promotion to senior vice president of customer experience.

In his new role, Cronin works with the national operations team in Cox’s Atlanta headquarters after previously serving as general manager of the company’s New England-Cleveland system. Cronin reports to executive vice president and chief operating officer Jill Campbell. Cronin’s promotion was effective last month.

“Paul’s background includes directing large customer care organizations and providing strategic operational leadership across diverse teams and functions,” Campbell said. “Cox has consistently been recognized for its customer experience leadership among its competitors. We believe Paul can help enhance our performance further to increase satisfaction and deliver positive business results.”

Cronin is a 25-year cable industry veteran who began his career at Cox in the company’s New England cable system in 1999 as vice president of customer care. Cox’s New England-Cleveland system is a three-state, 1,400-employee operation serving several hundred thousand customers in Rhode Island, Connecticut and Ohio.

Prior to joining Cox, Cronin worked at Media One and Continental Cablevision before they were both acquired by Comcast.

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