Comcast is apologizing after a tech-savvy California customer posted eight minutes of telephone conversation online in which he tried repeatedly to get a customer service representative to disconnect his service. The customer, Ryan Block, succeeds in getting the unidentified Comcast rep to agree to disconnect his service, but only after the rep repeatedly asks Block for a reason.
Sling Media, the maker of devices that let people watch their cable channels while traveling, is trying to become more relevant in the living room. Traditionally, Sling's strength has been in so-called place shifting. Sling is trying to change that with a model announced Tuesday.
Though rejected, a surprise bid by Rupert Murdoch's Fox for entertainment rival Time Warner underscores that large media companies are in the mood for major consolidation. Time Warner Inc., which owns the Warner Bros. movie studio and TV channels such as TNT, TBS and HBO, said Wednesday that it rejected the deal and had no interest in further discussions.
Apple is teaming up with former nemesis IBM in an attempt to sell more iPhones and iPads to corporate customers and government agencies. The partnership announced Tuesday calls for the two technology companies to work together on about 100 different mobile applications designed for a wide range of industries.
Cisco’s Rob Lloyd and Liberty Global’s Mike Fries have been added to the list of featured speakers for the Denver edition of SCTE Cable-Tec Expo Sept. 22-25. Lloyd, president, development and sales for Cisco, will be on center stage on Sept. 23 at Expo while Liberty Global president and CEO Fries will follow on Sept. 24.
After a seven-month long standoff, Buckeye CableSystem viewers can now watch NBC again after a new agreement was reached with Sinclair Broadcast Group. According to The Toledo Blade, which, like Buckeye, is owned by Block Communications, the new two-year agreement was reached yesterday.
French broadcaster TDF is using Envivio’s 4K Ultra HD compression technology to test a broadcast of the NRJ Hits music channel in 4K. From the Eiffel Tower in Paris, NRJ Hits, which is a leading French music channel, is distributed over the national digital terrestrial television (DTT) service.
In order to help cable operators unlock “big data” in their broadband networks, Incognito Software has updated its Bandwidth Activity Reporter. The latest version of the platform extracts and analyzes data from multiple network, billing, and customer relationship management sources to provide network intelligence, usage reports, and service metrics.
Hewlett-Packard's Interim Chairman Ralph Whitworth has resigned from the company's board to concentrate on personal health issues. Whitworth's resignation is effective on Wednesday. Personal computer maker HP said that its board will discuss appointing a new chairman at its next meeting.
A group of over two dozen of the largest Internet companies, including eBay, Netflix and Facebook, are urging the FCC to refrain from Net Neutrality policies that would create so-called slow lanes and fast lanes. The companies also argued that the Commission treat fixed and wireless broadband providers in the same manner.
Thanks to a new carriage agreement, AT&T is now distributing Epix’s movies and original programming to its U-verse subscribers. AT&T has added Epix, Epix 2, Epix 3 and Epix Drive-In to its channel lineup, and is offering a free preview of Epix that will run from July 25-27.
This month Cox Communications promoted Leigh Woisard and George Richter—the company’s top execs for communications and supply chain, respectively—to senior vice president positions. Woisard was promoted to senior vice president of corporate communications and public affairs while Richter was upped to senior vice president of supply chain management.
Charter Communications has beefed up its policy presence in Washington D.C. with the recent addition of Christianna Lewis Barnhart, who joined the company as vice president, regulatory affairs. Barnhart, who started her new job today, now reports to Alex Hoehn-Saric, senior vice president, government affairs.
Samsung Electronics Co. said it has suspended business ties with a Chinese supplier that allegedly hired children. The South Korean company, which is the world's biggest smartphone maker, said in its blog Monday that it had found possible evidence of child labor and illegal hiring at Dongguan Shinyang Electronics Co.
Amazon is asking the Federal Aviation Administration permission to use drones as part of its plan to deliver packages to customers in 30 minutes or less. The online retailer created a media frenzy in December when it outlined a plan on CBS' "60 Minutes" to deliver packages with self-guided aircrafts that seemed straight out of science fiction.