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Time Warner Cable uses mPortal to provision My TWC app

Tue, 03/27/2012 - 2:57pm
Mike Robuck

Time Warner Cable's My TWC appTime Warner Cable’s My TWC mobile gateway, which lets subscribers access and manage their Time Warner accounts remotely on their Android and iOS devices, is being powered by mPortal.

Specifically, Time Warner Cable is using mPortal’s cloud-based Springboard product suite in order to connect customers to their Time Warner Cable services and information. In addition to iOS and Android, Springboard also supports discovery and download capabilities on HTML5, BlackBerry and Windows Phone 7 platforms.

Once Time Warner Cable subscribers log in to the company’s “My Services” or TWC TV application, the My TWC app allows them to check a list of their services and subscriptions. While logged in, users can also view their bill summary and amount due, as well as make payments via credit and debit cards or by electronic transfer.

The app is also integrated with Time Warner Cable’s phone service and lets users view incoming call logs, as well as use call forwarding to set home phone calls to be forwarded to any number, such as a user’s cell phone.

“My TWC is a fast and convenient way for customers to access and manage their account on the go,” said Time Warner Cable vice president of wireless Robert Cerbone. “This mobile app is one of the many ways our customers enjoy our services better.”

Time Warner Cable launched the iOS version of its My TWC app last month after previously launching it on Android devices in December.

Early last year, Cox Communications announced it was working with mPortal to enable widgets on its 3G phone service, but Cox subsequently decided to pull the plug on its Cox Wireless offering.

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