In order to alleviate customers' computer-related frustrations and cut down on truck rolls to their homes, Cox Communications' Cox Tech Solutions is now available across the cable operator's entire footprint.
With Cox Tech Solutions (CTS), Cox subscribers can choose from different types of Cox technical support services via phone, remote login or in-home visits. The CTS support teams help customers remove viruses or spyware, resolve computer crashes, configure or repair home networks, and install new computer applications or peripheral devices.
The CTS teams can also help resolve issues related to Windows and Mac operating systems and software error messages.
"Cox has always provided technical support for its broadband product, but we can now go beyond that to address broader computer issues that impact customers' total online experience," said David Blau, vice president of new growth and development at Cox Communications. "With the added capability, Cox deepens its relationship with customers by becoming a one-stop-shop for broadband products and expertise."
Cox Tech Solutions is provided on a case-by-case basis or through a monthly subscription that provides 24/7 support for up to four PCs. Cox said it planned to expand the service later this year by launching additional subscription options for single PC, home networking and other connected devices. The service cost $14.99 a month, as well as a setup fee of $100.
Cox first deployed Tech Solutions in Connecticut and Rhode Island in 2010. After positive operational results and feedback from customers, the company began expanding it to other markets last year.