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Videotron added 540 new customer service reps last year

Wed, 02/01/2012 - 2:10pm
Mike Robuck

In order to keep up with a growing customer base, Videotron said it added 540 new customer service employees across Québec last year.

Over the past two years, it created hundreds of jobs at its Outaouais and Lanaudière call centers. Largely due to the company's move into mobile services, Videotron has created more than 2,000 tech jobs in engineering, customer service and product development since 2009.

Videotron launched its mobile services in the fall of 2010. Since then, it has tripled its mobile customer base and has received high marks for customer satisfaction in eastern Canada.

In the past 10 years, Videotron has created 4,200 new jobs, bringing its total workforce to 6,000.

"We are proud that our strong growth has made us such a major contributor to job creation in Québec," said Robert Dépatie, president and CEO of Videotron. "These investments reflect our commitment to delivering the best possible customer experience by leveraging local talent and expertise."

Videotron has created 206 technology-related jobs since May 2010 in the Gatineau area alone, where it opened a major call center and has invested a total of $3.3 million in the region's economy.

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