Synacor secures services of Geek Squad for its customers

Thu, 08/11/2011 - 8:15am
Brian Santo

Synacor has cut a deal with Best Buy in which the retailer's Geek Squad will be available to provide additional customer service to Synacor's clients.

Geek Squad Agents will be available to consumers who are subscribers of multichannel video program distributors (MVPDs) that are, in turn, customers of Synacor. Those consumers will need to have separate Geek Squad Support subscriptions.

Geek Squad consultants will be available 24/7 via online chat, remote or over the phone to provide computer fixes such as virus removal, operating system and software installation and repair, and troubleshooting assistance for computer-related issues.

"Our cable, satellite, telco and consumer electronics clients provide world-class support to their customers for access to the Internet. Yet there are times when customers need extra help with their own computer setup," said Theodore May, senior vice president of Synacor. "Best Buy's Geek Squad is unmatched in customer care and support. Subscribers will be happy. And our MVPD clients will be happy with the resulting increases in RPU and customer stickiness."


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