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IBBS unveils 'Better Choice for Voice'

Thu, 07/21/2011 - 6:05am
Brian Santo

IBBS is marking the one-year anniversary of its acquisition of SinglePipe, a provider of voice over IP solutions for cable.

IBBS said 43 broadband providers have selected its integrated solution that couples voice and data to help operators gain and retain subscribers.

"Our broadband provider customers seek a marketable advantage and find IBBS a superior choice for voice for both residential and commercial subscribers," said Dave Keil, chief executive officer at IBBS. "The addition of a rich voice offering combined with our world-class customer service and support allows our customers to accelerate bottom-line growth through new subscriber acquisition and improved retention."

At the 2011 ACA/NCTC Independent Show, the company will unveil its "Better Choice for Voice" campaign. During the San Francisco conference, IBBS will highlight customer success stories and the distinct benefits of the IBBS Voice platform, including its team of voice experts, seamless conversions and superior options for service management.

One broadband provider, Texas-based Harris Broadband, recently converted to the IBBS Voice platform from a competing provider. The company sought more flexibility and a platform for future growth.

"When we launched phone services with another company, we were unimpressed, yet we hesitated to switch for fear of disrupting our customers," said Phil Harris, chief executive officer at Harris Broadband. "After working with IBBS, we had great confidence we could move to their superior platform with limited interruption. It was the best decision for our customers and our business."

Harris Broadband and the other 42 broadband providers that have chosen IBBS Voice to serve their customers testify to smooth launches that are supported by detailed roadmaps and a dedicated team. Leveraging IBBS' feature-rich platform, providers find quick success in attracting subscribers who are eager to bundle their high-speed Internet with a voice offering.

Providers also appreciate IBBS' superior flexibility, including the company's deep inventory of phone numbers that allow providers to rapidly provision customers and even schedule same-day installations. Broadband providers that re-launch voice services with IBBS find an opportunity to reset their local marketing and find improved market traction.

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