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AT & T intros U-verse customer service app

Mon, 07/18/2011 - 8:15am
Brian Santo

AT&T has introduced an app U-verse customers can use to manage their accounts and access customer service.

The U-verse Service & Support Tool app is currently available on Android and BlackBerry devices; the company said it will soon be available on the iPhone.

The app:

  • Provides users with the status of their U-verse services
  • Delivers notifications on known service issues in subscriber areas and sends subscribers an email or text with updates on service resolution
  • Offers more than 30 step-by-step guides to address common questions, including images and tips
  • Lets subscribers restart their U-verse TV receiver and residential gateway directly from their smartphone, even if away from home
  • Gives users the ability to chat online directly with an agent.

Separately, the company announced a short slate of additional handhelds that support U-verse Mobile, which lets U-verse TV subscribers browse the U-verse TV program guide, schedule and manage their DVR recordings, and – for subscribers with qualifying TV plans – watch TV shows on their qualifying smartphone.

The new handhelds included several Android and Windows 7 devices.

"As you're heading out for your summer road trip or vacation, U-verse Mobile is a great app to keep the family entertained, and at no extra cost," said Jeff Weber, vice president of video services for AT&T Mobility and Consumer Markets.

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