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Shaw to consult subs on usage-based billing plans

Wed, 02/09/2011 - 7:15am
Mike Robuck

For now, Shaw Communications is pulling back on its plan to implement usage-based billing for its data tiers until after it consults with its subscribers.

Last month, Shaw, like other Internet service providers in Canada, said it would start charging customers if their Internet usage exceeded their monthly caps, but yesterday Shaw announced it would invite customers to participate in consultation sessions to share their thoughts on Internet usage allowances and billing.

We have been listening to the discussion taking place and determined that we want to hear directly from our own customers before we roll out any kind of program. Wherever we end up needs to work first and foremost for our customers, said Shaw Communications President Peter Bissonnette.

Shaw said it would conduct customer discussion sessions in all of its serving regions in addition to creating opportunities to contribute feedback online. Customers will be invited to share their ideas with senior Shaw executives, who will participate in the sessions throughout February and March.

In the meantime, Shaw won't implement Internet usage billing. To date, no Shaw Internet customer has received a bill for any usage-based charges.

Bandwidth is not unlimited, and that is the crux of the issue. There are many potential solutions to this challenge, and we're asking for our customers' help to build a solution that works for everyone, Bissonnette said. Our customers choose to use the Internet in different ways, and it has become an essential part of our daily lives. We want to build pricing and packaging options that deliver choice, quality and value to all of our customers.

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