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Shaw sets dates for usage-based billing talks with subs

Tue, 02/15/2011 - 7:20am
CED staff

Shaw Communications has released the dates and locations for consultations with its customers over its proposed usage-based billing.

Shaw first proposed the bandwidth caps last month, but then last week the company said it wanted to speak to its subscribers, both online and at meetings, before making a final decision on implementation.

"Last week, we said that we wanted to hear directly from our own customers before we introduce any kind of program on usage-based charges. Today we're announcing the dates and locations for these meetings," said Shaw President Peter Bissonnette. "We've been very pleased by some of the reaction we've seen to last week's announcement. We want to explore all of the alternatives, and we're already seeing some constructive and interesting suggestions from customers who have sent in their thoughts."

Shaw will conduct a total of 35 customer consultation sessions across the country, in addition to inviting online feedback. Customers will be asked to share their ideas with teams of Shaw executives, which will include a vice president from the Calgary head office at every session. A final list of these sessions, in addition to the online feedback link, can be found on Shaw's website.

To date, no Shaw Internet customer has received a bill for any usage-based charges.

"As we said last week, bandwidth is not unlimited, and that is the crux of the issue. We believe there are many potential solutions to this challenge. We're asking for our customers' help to build Internet options that work for everyone," Bissonnette said.

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