GLDS, Telelynx launch digital in Okinawa
Great Lakes Data Systems (GLDS) and Telelynx have automated digital video service delivery at Mediatti Broadband, which provides cable TV and broadband services to U.S. Armed Forces members stationed in Okinawa, Japan.
GLDS recently integrated its PC-based subscriber management and billing systems with Telelynx's LynxCrypt conditional access platform. The result is flow-through service management of digital video services, directly from GLDS' WinCable billing system.
Mediatti's President Blake Williams said: "The integration has automated the service delivery process so that a customer service representative (CSR) can control the initiation, delivery and suspension of video service and Internet. We have a complete system that works end to end, making both CSRs and management happy. Everyone has worked together, and we're moving forward with new features as a team."
The integration eliminates the need for multiple disparate systems and allows operators to manage Telelynx's LynxCrypt CA platform without additional provisioning steps.
Direct provisioning from the billing system will allow Mediatti to manage digital video service delivery more efficiently, minimize revenue loss and ensure a higher level of customer satisfaction.