VoIP business service revenue was up 8 percent in the first quarter of this year, and the rest of the year could follow suit, according to a recent report by Infonetics Research.
"The market for business voice over IP services slowed during the financial turmoil of 2009, but we are now seeing a good uptick in new business across all segments, particularly in IP connectivity services. Based on all indications and the feedback we are getting from service providers, we expect 2010 to end on a high note, with revenue up 13 percent over 2009," said Diane Myers, directing analyst for VoIP and IMS at Infonetics Research.
Additional highlights for the report included:
- The number of residential VoIP subscribers grew 10 percent – between the second quarter of last year and first quarter of this year – to 145.4 million.
- Though residential VoIP services revenue growth is slowing due to pricing pressures across all geographies, new developments continue in regions such as Africa and southeast Asia that previously did not have a large residential VoIP provider base.
- In the first quarter, the IP connectivity segment of the business VoIP services market surged past the managed IP PBX and hosted VoIP/UC services segments to become the largest segment of the market.
- In North America, the market for business VoIP services is marked by continued consolidation, with Comcast acquiring New Global Telecom and MegaPath acquiring Speakeasy and Covad in 1H10.