Cable break hits Hawaii Internet, phone, cable TV

Wed, 07/28/2010 - 8:15am
The Associated Press

HONOLULU (AP) – Some 400,000 Oceanic Time Warner Cable customers in Hawaii suffered temporary Internet, phone and cable television outages Tuesday because of a break in a deepwater undersea fiber-optic cable in the Molokai Channel.

The service that was lost at about 1 a.m. Tuesday was restored on Oahu and Kauai about two hours later, while service was back up on Maui and the Big Island by Tuesday afternoon, the company said.

Repairs to the cable, about 3,000 feet below the ocean's surface, will have to wait until a cable-laying ship arrives in three weeks, Oceanic vice president Norman Santos said. The company didn't expect to learn the cause of the problem until then, he said.

The cable leased by Oceanic and other companies is owned by TW Telecom Inc.

Meanwhile, Maui County officials reported its office phones with the prefix 270 were expected to be back in service by Wednesday morning. The county's service provider is Wavecom Solutions.

Hawaiian Telcom, Hawaii's largest telephone company, said it wasn't affected by the outage.

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