Broadband Briefs for July 14, 2010

Wed, 07/14/2010 - 8:00am

Time Warner Cable puts techs on the clock
By CED staff

Under a new program, Time Warner Cable technicians in Albany will arrive within a 10-minute window of time to work on subscribers' cable and Internet services.

According to a story in The Saratogian, the program, which is called "Tech on the 10s," is only available on weekdays. Customers call ahead to sign up for their time slots, and if the technicians don't arrive within the 10 minutes of the slot they're scheduled for, Time Warner Cable gives them $20.

Tech on the 10s supplements the two-hour time slots that technicians are required to follow.

More Broadband Direct 7/14/10:

•  Comcast unleashes 100 Mbps tier for businesses
•  Providers ally to pressure FCC on retrans rules
•  Comcast-NBC deal wins EU approval
•  GE unveils in-home smart meter
•  Deadline looms for AT&T, Rainbow Media
•  Report: Motorola in talks with Nokia Siemens
•  Vecima names Hanna new CFO
•  ZON combos IT, network management
•  NYC court tosses FCC's fleeting expletives policy
•  Intel posts biggest quarterly profit in a decade
•  Apple silent after Consumer Reports critique
•  Broadband Briefs for July 14, 2010

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