Comcast announced two appointments to its national customer operations team, with Mike DeCandido hired for the position of senior vice president of call center operations and Tina Waters for the newly created role of senior vice president of human performance.
“Tina and Mike’s appointments reflect our continued focus on providing a superior customer experience,” said Rick Germano, senior vice president of national customer operations. “They each have tremendous experience in building the type of environment where employees can provide consistent, high-quality interactions with customers every day.”
DeCandido has more than 20 years of customer service leadership experience, most recently serving as senior vice president of customer service and support at Bank of America. In his new job, he will report Germano.
Waters, who joined Comcast in 2000, most recently served as senior vice president of call center operations. Comcast said she has served in a key role in the deployment of new technologies, tools and operational changes, including a national customer guarantee. She will report to Germano and to Ron Phillips, senior vice president of employee engagement.
Waters is active in several industry-related organizations, including the Cable Center Customer Care Committee, Women in Cable Telecommunications (WICT) and the National Association for Multi-Ethnicity in Communications (NAMIC).