In the media: Comcast knuckles under

Wed, 01/20/2010 - 7:10am
Brian Santo

File this under: “This job would be great if it weren’t for the customers.” Or maybe under: “#$@*^% lawyers.”

Comcast customer service will now provide written confirmation of agreements made with customers by customer service representatives (CSRs), should the customer request one.

Comcast adopted the policy in part as a response to a customer complaint. The customer, who just happens to be a lawyer, had made three separate arrangements with Comcast CSRs, none of which Comcast followed up on before the customer called back, according to a report in The New York Times.

The subscriber’s request that Comcast provide written confirmation of verbal agreements were eventually acquiesced to.

The Times item reproduces the letter acknowledging that.

More Broadband Direct 1/20/10:
•  FCC closes loophole in cable program access rules
•  Microsoft sues TiVo over video patents
•  Comcast teams up with Symantec for data security
•  Cablevision, Spotlight renew their vows
•  Dish a loyal partner to SeaChange, Nagravision
•  In the media: Comcast knuckles under
•  Time Warner Cable's 'Connect a Million Minds' hits milestone
•  Broadband Briefs for 01/20/10 



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