Verizon debuts self-help tool for video service
Verizon has served up an on-screen, self-help tool to aid its subscribers in resolving issues related to its FiOS TV service.
The new TV version of Verizon’s PC-based In-Home Agent self-help tool uses the company’s network to diagnose issues, report back to customers, and then ideally fix most of the problems.
Verizon said on-screen versions of the self-help tool are initially available to FiOS customers in Texas, California, and parts of the Northeast and Mid-Atlantic.
"The In-Home Agent gives customers the choice and options they want, and it saves time setting up, upgrading or managing their TV or Internet service," said Bill Foshay, senior vice president of regional operations for Verizon. "Now, with our latest upgrade, the In-Home Agent appears on the TV screen so customers can easily and conveniently manage their service experience."
This past summer, Verizon introduced the In-Home Agent as a tool that works from the customer's PC to simplify setup, service and home network expansion issues so customers can handle their service issues themselves, without a call to an agent.