Convergys is taking its hosted solutions portfolio global. The company has been providing communication service providers and enterprise contact centers in North America with hosted customer service solutions.
Customers are demanding solutions that are personalized, optimized, and secure. The ability of businesses to meet this demand is often constrained by budgetary limitations, however, the company noted.
Convergys’ global portfolio of hosted solutions for contact centers cost-effectively optimizes the customer experience in self-service and agent-assisted interactions. All solutions are focused on improving customer satisfaction by enabling inbound and outbound multimodal capabilities and natural language support; accelerating deployment cycles by providing rapid access to network capacity.
Convergys also has a set of messaging solutions for telecommunication service providers in a hosted delivery model that can increase average revenue per user (ARPU), optimize the customer experience, and reduce churn.