Convergys lands $55M customer service contract

Thu, 10/08/2009 - 8:05am
The Associated Press

CINCINNATI (AP) – Convergys Corp. said Wednesday that it has landed a $55 million contract to handle customer service for Internet customers of a major telecom company.

It will provide tier one, or basic, technical support to millions of Internet subscribers. Convergys also will survey consumers to gain insights to improve customer experience.

Convergys declined to identify the telecom provider at the client's request.

It will dedicate 1,000 full-time employees in offshore centers to fulfill the contract.

Cincinnati-based Convergys handles customer service for many corporations, using its own representatives working in 82 call centers worldwide. It also manages the billing systems of clients and provides human resource management services.

Shares of Convergys were down 14 cents to $10.38 in afternoon trading.

More Broadband Direct 10/08/09:
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•  FCC chairman warns of 'looming spectrum crisis'
•  De la Vega puts spotlight on competition
•  Cox's Hatfield takes over for Bowick on SCTE Foundation board
•  Cogeco selects Volicon's video monitoring system
•  Tellabs adds wireless net management tools
•  Report: Consumers getting into smartphone habit
•  Convergys lands $55M customer service contract
•  Broadband Briefs for 10/08/09



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