Cox Communications, the nation’s third-largest MSO, said today that it was awarded the 2009 North American Broadband Customer Value Leadership Award by Frost & Sullivan.
The honor recognized Cox for providing the most economical and secure packages for high-speed Internet customers.
"Given the current economic environment, many customers are price sensitive but still want the latest features, and Cox delivers both," said Gina Villanueva, research analyst for Frost & Sullivan. "By providing its customers with feature-rich Internet packages at a low price, Cox Communications shows that it understands the effect the economy is having on customers."
The award recognized Cox for providing a variety of Internet options for customers, ranging from the Economy/Starter package, which provides a low-cost option to get customers online, to Ultimate Internet – Cox's DOCSIS 3.0-based service that offers download speeds of up to 50 Mbps.
Cox first launched Ultimate Internet in April in Lafayette Parish,?La., and then added Northern Virginia a month later. Cox expects to have DOCSIS 3.0 in two-thirds of its footprint by the end of next year.
"We recognize customers have different needs from their Internet service provider. Some simply need an easy, affordable way to get online, and others are looking for the fastest speeds and latest features," said David Pugliese, senior vice president of product marketing for Cox. "We strive to meet those needs and provide all our customers excellent value – which is evidenced by this award."
The Frost & Sullivan Award was based on a number of criteria important to customers, including responsiveness to customer needs, enhanced quality and reliability of products, and technological innovation and leadership. In recognizing Cox, the firm noted that not only do Cox customers have a wide variety of speeds to choose from, they also get access to value-added features such as the free Cox Security Suite powered by McAfee.
In other Cox-related news, the cable operator said it would launch seven new HD channels in the greater Hampton Roads region in Virginia on Thursday.
Also, on Aug.27 in York County, Va., Cox will launch an additional 24 high-definition channels. They will be made available to Cox customers in upper and lower York County, Bethel Manor, USCG Training Station and Yorktown Naval Weapons Station.
With these additions, Cox said its HD channel offerings total 67.
The channels to be launched on Thursday throughout the region are as follows:
- Bio HD (channel 828)
- Encore HD (channel 810)
- Fox Business Channel HD (channel 8180)
- MLB Network HD (channel 814)
- NBA TV HD (channel 833)
- Pay Per View Events Channel HD (channel 701)
- The Weather Channel HD (channel 724)
Cox said James City County in Virginia will have access to the new HD channels once it finishes its network upgrade in the area.