• Mediacom accepts notes tendered on pair of offers
By The Associated Press
MIDDLETOWN, N.Y. (AP) – Cable television company Mediacom Communications Corp. and its subsidiaries Mediacom LLC and Mediacom Capital Corp. said Tuesday that they have accepted all of the outstanding senior notes due 2011 and 2013 that were tendered in the offers for them as of Monday.
As of Monday's early tender date, holders of $385.2 million of 2013 notes and $63.6 million of 2011 notes had validly tendered their notes, the company said. This represents about 77 percent and 51 percent of the outstanding principal amount of the 2013 notes and 2011 notes, respectively.
The tender offers are set to expire on Sept. 8.
• Convergys intros Intelligent Notification
By Traci Patterson
Convergys is now offering its Intelligent Notification solution, which combines intelligent automation with advanced notification capabilities to help contact centers reduce costs through call avoidance and call deflection and increase revenue through targeted outbound cross-sell and upsell initiatives.
Intelligent Notification utilizes the Convergys Dynamic Decisioning Solution and the Intervoice Advanced Notification Gateway to provide a more intuitive and relevant customer experience, according to the company, allowing organizations to:
- Drive more value from existing investments by integrating with current business systems to leverage existing customer information
- Enhance customer satisfaction and loyalty by delivering real-time notifications via the customer channel – or channels – of choice
- Ensure that customers always have the latest account and service information
- Decrease costs by contacting customers proactively, reducing the need for incoming calls by up to 20 percent
- Increase revenue and improve agent morale by freeing up agents to focus on cross-sell and upsell opportunities
- Achieve ROI more quickly than with traditional outbound solutions, while reducing IVR variable costs by up to 20 percent
• Syniverse to acquire VeriSign’s messaging biz
By Brian Santo
Aiming to expand its mobile messaging capabilities, Syniverse Technologies is set to acquire VeriSign’s messaging business for about $175 million. Syniverse plans to integrate its messaging hub with multiple messaging technologies owned by VeriSign. VeriSign also has operations in India, a market Syniverse intends to target.
VeriSign’s messaging business has an annual revenue run-rate of approximately $140 million over the last 12 months, and the transaction is expected to be immediately accretive to cash net income, Syniverse said.
“This acquisition will benefit both global operators and subscribers,” said Tony Holcombe, president and CEO of Syniverse. “As mobile messaging volumes continue to experience double-digit growth, Syniverse will have the scale, reach and capabilities needed to provide mobile operators – large or small – with greater vendor choice and faster time to market for the services subscribers demand. Ultimately, the mobile consumer will benefit from more messaging services and applications.”
• U.S. trade agency opens flash memory chip inquiry
By The Associated Press
WASHINGTON (AP) – The U.S. International Trade Commission has launched an investigation into certain types of flash memory chips that a Pennsylvania company claims violates its patents. The commission said Monday that its investigation into so-called "multilevel cell" NAND flash memory chips involves products incorporated into laptops, cell phones and MP3 players imported into the United States.
A company called BTG International of West Conshohocken, Penn., claims the chips violate its patents, according to the trade commission, a federal agency that investigates claims of injury to U.S. companies in import-related matters. BTG filed a complaint on July 27.
The commission identified Samsung Electronics Co. – the world's second-biggest semiconductor company – along with Apple Inc., AsusTek Computer Inc., Dell Inc., Lenovo Group, PNY Technologies Inc., Research In Motion Ltd., Sony Corp. and Transcent Information Inc. as companies that have been asked for information as part of the probe.