Cox Business serves up voice service to health care org
Cox Business, a division of Cox Communications, was able to wrest the business of a health care organization away from a competitor due to the increased capabilities of its VoiceManager offering.
Rhode Island-based Gateway Healthcare recently signed on to use Cox Business’ VoiceManager platform.
“Cox Business accurately assessed our communications challenges and designed a solution that met our needs. As a result, we’ve gained additional capabilities and reduced our operational costs by 15 percent,” said Scott DiChristofero, chief financial officer of Gateway Healthcare. “Cox Business has relieved us of the responsibility of being telecommunications experts, allowing us to focus on our primary mission of assisting people in their recovery from mental health, substance abuse, and behavioral and emotional disorders.”
With a staff of nearly 800 and 40 locations in Rhode Island, Gateway Healthcare provides behavioral health care services to approximately 14,000 adults and children each year.
As part of Cox Business’ platform, Gateway can now send bulk voicemail and e-mail messages to large groups of employees, a critical tool during patient emergencies, winter storms or other natural disasters. Gateway employees can also make internal calls using four-digit dialing. The company can track phone usage data, such as long-distance calling from its facilities.
Cox Business launched VoiceManager in 2007, making it the first North American cable operator to deploy a fully owned and managed IP telephony service that was targeted to the business sector.
“Call routing to preferred devices, business continuity planning that can be altered on the fly, and unified voice and data messaging – these are tools that allow businesses to operate and compete more effectively in today’s marketplace,” said Mark Scott, vice president of Cox Business New England. “Traditional phone solutions are a thing of the past; advanced IP feature platforms such as Cox Business’ VoiceManager are becoming table stakes for business-class communications.”