In Florida, Verizon is unveiling its Customer Service Commitment, which means that the Verizon technician who installs a service will be available – via a direct phone number – to monitor the quality of the service and answer any questions customers may have after the installation is completed.
Verizon service employees will also check in by phone with new customers within the first 30 to 45 days of installation to answer any questions, review the customers' first bill and ensure they know how to reach Verizon for any future needs, the telco said.
Additionally, ongoing training sessions are available at select area Verizon Plus stores, where customers can come in with equipment or system questions and get hands-on demonstrations and answers to their questions.
Other highlights of the Service Commitment are:
- Premium FiOS installation with appointments
- A 30-day, post-installation pledge, including a contact number for the installing technician
- Connection of up to three TVs and one personal computer or laptop, plus a wireless router
- Setup and in-home training on how to use the new FiOS services