Verizon Business, Avaya bolster VoIP, contact center capabilities
Verizon Business and Avaya said today that they have completed integration for their respective technologies and services that were designed for Verizon Business’ VoIP and call contact center business offerings.
The two companies said they have completed the process of validating and certifying the interoperability of Avaya Communication Manager 5.1.1/SES 5.1.1 and Avaya Communication Manager Branch with the Verizon IP Contact Center (IPCC) suite of services and Verizon IP Trunking platforms.
The combined platforms enable businesses to take advantage of the latest capabilities of both companies with Verizon Business' VoIP and IP Contact Center Services.
In addition to certifying interoperability between the companies' offerings, Verizon Business said it has an internal training program underway to help ensure customers gain maximum benefit from the latest Avaya-based offerings.
Verizon Business and Avaya said they have completed one of the industry's first pure, end-to-end Session Initiation Protocol (SIP)-based contact center offerings through the combination of Verizon Business' contact center and VoIP portfolios and Avaya's gear.
The Verizon IP Contact Center suite incorporates Verizon’s VoIP Inbound Toll Free and IP Intelligent Voice Response (IVR) services working in tandem with Avaya Intelligent Communications – User-to-User Information, Network Call Redirection (NCR), and Avaya Agent Deskphone 16CC-Communication Manager5.x and SIP Enablement Services 5.x.