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Verizon Business, Avaya bolster VoIP, contact center capabilities

Thu, 05/14/2009 - 8:35am
Mike Robuck

Verizon Business and Avaya said today that they have completed integration for their respective technologies and services that were designed for Verizon Business’ VoIP and call contact center business offerings.

The two companies said they have completed the process of validating and certifying the interoperability of Avaya Communication Manager 5.1.1/SES 5.1.1 and Avaya Communication Manager Branch with the Verizon IP Contact Center (IPCC) suite of services and Verizon IP Trunking platforms. 

The combined platforms enable businesses to take advantage of the latest capabilities of both companies with Verizon Business' VoIP and IP Contact Center Services. 

In addition to certifying interoperability between the companies' offerings, Verizon Business said it has an internal training program underway to help ensure customers gain maximum benefit from the latest Avaya-based offerings.

Verizon Business and Avaya said they have completed one of the industry's first pure, end-to-end Session Initiation Protocol (SIP)-based contact center offerings through the combination of Verizon Business' contact center and VoIP portfolios and Avaya's gear.

The Verizon IP Contact Center suite incorporates Verizon’s VoIP Inbound Toll Free and IP Intelligent Voice Response (IVR) services working in tandem with Avaya Intelligent Communications – User-to-User Information, Network Call Redirection (NCR), and Avaya Agent Deskphone 16CC-Communication Manager5.x and SIP Enablement Services 5.x.

More Broadband Direct 05/14/09:
•  Clearwire narrows losses in Q1
•  DirecTV told to modify Charter bankruptcy ads
•  CSG Systems extends relationship with Cox
•  Comcast, Qwest 'say on pay' shareholder proposals fail
•  Vecima sees revenue decline 34% in Q3
•  Verizon Business, Avaya bolster VoIP, contact center capabilities
•  Level 3 deploys new high-speed content upload service
•  N.C. lawmakers may end local phone company oversight
•  NCTA supports online safety education act
•  Sony reports $1B annual loss; first in 14 years
•  Sanyo reports loss, sees profit this year
•  Intel hit with $1.45B fine in Europe
•  Broadband Briefs for 05/14/09

 

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