J:Com picks Amdocs for customer management

Thu, 05/21/2009 - 8:25am
Mike Robuck

Jupiter Communications (J:Com), which is Japan’s largest MSO and is operated by Liberty Global, has picked Amdocs for customer management and to upgrade its billing system for future growth and multi-play services.

Amdocs said it will continue its partnership with Sumisho Computer Systems Corp., a local systems integrator, for this project.

Together, Sumisho Computer Systems and Amdocs have provided J:Com with a number of products and services, including customer care and billing products for more than 12 years.

J:Com is a provider of high-speed Internet access, telephony and mobile services through 24 consolidated franchises and 48 systems, and it serves approximately 2.6 million subscribers.

"At J:Com, we are pioneering new products and services to deliver the most compelling customer experience," said Tomoya Aoki, chief financial officer of J:Com. "J:Com's long-standing relationship with Amdocs and its innovative solutions will enable us to deliver operational and technical strategies for sustained growth and subscriber support across our business. We anticipate that these new products will enable us to transform our call center operations and maximize the value of our customer interactions."

As part of this customer management system replacement, J:Com plans to deploy Amdocs’ Smart Agent Desktop, which is part of Amdocs’ CES (customer experience systems) product portfolio. This agent portal provides a unified desktop to manage all customer interactions, regardless of where the information resides, and supports first-call resolution.

J:Com will also upgrade its billing system to the Amdocs Multi-Play Smart Pack billing platform, which will enable J:Com to automate its order-to-cash process.

Amdocs also announced today that MetroPCS Communications, a provider of unlimited, flat-rate, pay-in-advance wireless communications service in the United States, completed the conversion of all of its customers onto Amdocs’ CES 7.5 platform.

Under the six-year managed services agreement announced in October, Amdocs is providing MetroPCS with integrated software for convergent, real-time charging and billing, customer relationship management (CRM) and operational support systems (OSS) to support MetroPCS' pay-in-advance, roaming and retail offerings.

MetroPCS has replaced its legacy systems with Amdocs’ CES 7.5, and under the managed services model, Amdocs has assumed responsibility for data center operations, systems operations and applications management. Amdocs Consulting provided business process consulting, testing and training services.

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