Convergys bows on-demand voice authentication platform
Convergys today announced the availability of its platform-independent on-demand voice authentication platform.
Included in this offering is voice biometric security from the Voice Signature Service provided through Convergys’ partnership with TradeHarbor, which is a provider of voice authentication Web services.
Convergys said its clients and non-Convergys clients can implement the platform by enrolling the voice signatures of their customers and employees. Upon enrollment, companies can authenticate agent-assisted and consumer transactions more securely than with a traditional ID + PIN authentication.
Convergys has a Voice Authentication Deployment Framework that includes an operations and administrator interface to provide a total enterprise platform for managing deployments, adjusting security thresholds and generating reports.
Companies can also access Convergys On-Demand Voice Authentication via an API or Web services from an existing IVR/Voice Portal platform. The Web services interface delivers voice authentication in conjunction with Web and mobile device applications.