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Convergys bows on-demand voice authentication platform

Wed, 05/06/2009 - 8:20am
Mike Robuck

Convergys today announced the availability of its platform-independent on-demand voice authentication platform.

Included in this offering is voice biometric security from the Voice Signature Service provided through Convergys’ partnership with TradeHarbor, which is a provider of voice authentication Web services.

Convergys said its clients and non-Convergys clients can implement the platform by enrolling the voice signatures of their customers and employees. Upon enrollment, companies can authenticate agent-assisted and consumer transactions more securely than with a traditional ID + PIN authentication.

Convergys has a Voice Authentication Deployment Framework that includes an operations and administrator interface to provide a total enterprise platform for managing deployments, adjusting security thresholds and generating reports.

Companies can also access Convergys On-Demand Voice Authentication via an API or Web services from an existing IVR/Voice Portal platform. The Web services interface delivers voice authentication in conjunction with Web and mobile device applications.

More Broadband Direct 05/06/09:
•  Charter a step closer to reorganization
•  Virgin Media to offer more HD VOD content
•  BigBand posts 10% increase in first-quarter revenues
•  Convergys bows on-demand voice authentication platform
•  Hawaii broadband bill fails in state Legislature
•  Alvarion losses widen on flat WiMAX shipments
•  Research: Pay-TV subs will continue to grow this year
•  Broadband Briefs for 05/06/09

 

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