Convergys upgrades OSS/BSS platform

Wed, 04/01/2009 - 8:40am
Mike Robuck

Convergys Corp. today announced that it has made enhancements to its OSS/BSS platform.

With the upgrades of its Infinys ICOMS convergent BSS/OSS system, Convergys said that cable and DBS providers can deliver a superior service experience, which includes boosting customer satisfaction, loyalty and profitability while supporting a model of reduced total cost of ownership (TCO).

The modular, single-architecture system of the Infinys ICOMS provides a building-block approach that lets operators tailor a product-driven billing platform for their specific business needs and timelines, avoiding costly, one-off customizations and without committing to an end-to-end system.

By using Infinys ICOMS, service providers can addresses the twin challenges of increasing customer satisfaction and loyalty through enabling a superior service experience, and of opening new revenue streams.

Specifically, operators can drive new revenues by leveraging built-in business intelligence that enables them to both tailor their service offerings to individual customer preferences and to intuitively match new offers to customer needs.

The platform also gives service providers a 360-degree view and monitoring by having all relevant customer information consolidated on a single, Web-based Infinys ICOMS agent desktop.

More Broadband Direct 04/01/09:

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•  From The Cable Show: Video is king when it comes to keeping subs
•  Comcast, itaas join for iTV
•  TWC taps Motorola for multi-room DVR
•  SureWest, TellyTopia launch video upload channel
•  From CTIA 2009: Clearwire showcases Wi-Fi hotspot expander
•  Cox names Bialis SVP of Western Division
•  Sprint offers enhanced services to ops
•  Comcast serves up more HD choices in New Jersey
•  Aurora intros 2 industry firsts: 8-wavelenght LcWDM, full RFPON platforms

•  Jungo takes aim at driving down DOCSIS 3.0 customer support costs 

•  Convergys upgrades OSS/BSS platform
•  ActiveVideo says interactive apps driving operator revenues
•  Openet paving cable's way to transaction model
•  Macrovision launches tru2way technologies
•  Drake intros hospitality headend
•  Imagine touts ICE platforms
•  From CTIA 2009: Samsung unveils WiMAX-capable device
•  From CTIA 2009: Alcatel-Lucent intros EPC for LTE
•  Broadband Briefs for 04/01/09



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