Convergys Corp. today announced that it has made enhancements to its OSS/BSS platform.
With the upgrades of its Infinys ICOMS convergent BSS/OSS system, Convergys said that cable and DBS providers can deliver a superior service experience, which includes boosting customer satisfaction, loyalty and profitability while supporting a model of reduced total cost of ownership (TCO).
The modular, single-architecture system of the Infinys ICOMS provides a building-block approach that lets operators tailor a product-driven billing platform for their specific business needs and timelines, avoiding costly, one-off customizations and without committing to an end-to-end system.
By using Infinys ICOMS, service providers can addresses the twin challenges of increasing customer satisfaction and loyalty through enabling a superior service experience, and of opening new revenue streams.
Specifically, operators can drive new revenues by leveraging built-in business intelligence that enables them to both tailor their service offerings to individual customer preferences and to intuitively match new offers to customer needs.
The platform also gives service providers a 360-degree view and monitoring by having all relevant customer information consolidated on a single, Web-based Infinys ICOMS agent desktop.