Clearwire has signed a multi-year agreement to use Amdocs’ products and managed services for both its retail and wholesale business.
The WiMAX service provider will deploy the Amdocs CES (customer experience systems) 7.5 Portfolio, including customer management, self service, billing, mediation, ordering and other products. Additionally, Amdocs will manage Clearwire's existing business support system (BSS) and the conversion to Amdocs’ CES 7.5.
"As Clearwire continues to expand our nationwide mobile WiMAX network, we are investing in proven technology to enable us to launch new products quickly and deliver a powerful customer experience," said Jeff Pearson, vice president of information technology for Clearwire.
Clearwire is at a critical juncture as it works toward a nationwide expansion of its mobile WiMAX network, so adding subscribers and keeping churn at a low level is especially important. The company has a smaller window to smooth customer relationships as it bills them for usage of its 4G network.
While billing systems for legacy 2.5G and 3G networks are long-established, there is little precedent for billing of 4G services. Amdocs has experience deploying in a 4G environment and says it can handle everything from customer interaction to backhaul planning.
“Customer relationships in the 4G era have a unique flavor – the industry continues to move from being service-centric to customer-centric,” says Michael Couture, head of global marketing for Amdocs. “4G can enable customers to use services and devices based on their desired experience – however, to accommodate these requirements, [service providers] need to have a customer-centric business and operational support environment to effectively address this shift.”
In mid-March, it was announced that Comcast will launch mobile Internet in Portland, Ore., over Clearwire’s WiMAX network by mid-year (story here), placing it among the first of Clearwire’s joint venture partners to resell the mobile WiMAX service. Comcast will buy mobile WiMAX at wholesale prices and will resell its own version under its own name.
– Wireless Week’s Maisie Ramsay contributed to this report