Virtual Hold Technology, a developer of virtual queuing technologies, said it has entered into a formalized partnership with Time Warner Cable.
The company’s Virtual Hold software suite is currently installed in 10 Time Warner divisions. Virtual Hold Technology said that they established the groundwork for future Virtual Hold installations at other Time Warner Cable sites.
The Virtual Hold software educates callers of their estimated wait time and gives them the choice to remain on hold or receive a callback when it’s their turn to speak with an agent; other features include scheduled callbacks and Web site integration.
Financial details of the agreement weren’t available.
Other Virtual Hold Technology customers include: IBM, Bank of America, T-Mobile, Aflac, AT&T, Banco Popular and Verizon.
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