Managing network and application performance can save service providers a significant amount of money – on average, $107 less annually per user than other organizations.
The finding is the key result of a report prepared by the Aberdeen Group for InfoVista, which specializes in service assurance systems.
The study also demonstrates that even though 85 percent of organizations increased the amount of network and application performance data collected over the past two years, only 41 percent of these organizations improved their ability to prevent issues with network and application performance over the same period of time. InfoVista said this finding demonstrates that only network and application performance information that can be acted upon will prevent disruption to business processes.
Companies that manage their networks and applications are also twice as likely to decrease the number of calls to the help desk due to issues with network and application performance as compared with the others, the report finds.
The report, “The Value of Network and Application Visibility: Improving the Usability of Performance Data,” can be found here.
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