There is an urgent need for common information models to simplify the complexity of communications service providers’ integration projects, according to survey results conducted by Progress Software Corp.
Survey respondents said that adopting a common information model is “mandatory to reduce the cycle time to implement key initiatives and deliver new products to market, while also reducing risk and maintenance costs, a combination that ultimately positions the business to enhance customer service and satisfaction,” according to Progress Software.
Nearly 75 percent of respondents said that maintenance and management of change in their complex systems were the biggest obstacles regarding data integration.
Other findings from the survey include:
- 41 percent of respondents believe that a key integration challenge is the increase in complexity, which has led to an increase in maintenance costs
- 31 percent are having difficulty with managing change
- 27 percent of respondents are challenged with quickly rolling out new revenue-generating services
- 25 percent believe that improving customer service is the greatest challenge
- 5 percent are concerned with unforeseen failures in other systems
- 4 percent see adding new distribution channels as a key business challenge
John Wilmes, chief technical architect for the Communications Sector of Progress Software, said: “Change is the hallmark of a new operating environment for telecommunications providers, and it continues to accelerate. Communications providers that ignore the challenge will find themselves at a severe competitive disadvantage.”
The results are derived from a survey administered at TM Forum’s Management World Dallas 2007 and Management World Nice 2008. Through the survey, a total of 673 respondents weighed in on key business and integration challenges and highlighted the fact that the use of common information models is spreading across the enterprise, according to Progress Software.
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