JDSU has launched NetComplete Home Performance Monitoring (PM), an extension of its service assurance system that supports broadband services and network deployments for service providers.
NetComplete Home PM offers increased visibility required to meet quality of experience (QoE) expectations for video, voice and data over xDSL and FTTx networks by accessing service performance information inside the home, JDSU said.
The solution provides end-to-end service fault management by monitoring the performance of home networking equipment, including set-top boxes (STBs), analog terminal adaptors (ATAs) and residential gateways (RGs). It automatically identifies customers that are experiencing degraded service, as well as poor-performing network elements.
NetComplete Home PM also provides fault demarcation that supports in-service diagnostic testing with on-demand, real-time data collection for fault investigation, troubleshooting and root cause analysis, the company said.
"JDSU understands that service providers concerned about performance issues must measure and evaluate network performance from the headend to the home, including data collection and correlation from the residential gateway and beyond through to the set-top box or customer premises equipment," said Jerry Gentile, vice president in JDSU's Communications Test and Measurement business segment. "JDSU is proud to be a global leader in home performance monitoring – our solution provides a true measure of a customer's quality experience by extracting data from inside the home and generating key performance indicators (KPIs) for end-to-end service quality visibility."
JDSU’s solution is on display at booth #486 at the Broadband World Forum 2008 in Brussels.
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