Suddenlink today announced that Gibbs Jones will be joining the company as senior vice president of customer experience.
Jones, who will report directly to COO Tom McMillin, has spent the last 17 years in customer-centric operations and initiatives, most recently as the head of a management consultancy practice, Global Service Connections. There, he advised and worked directly with media and communications clients, including Suddenlink, to improve the experience and loyalty of customers.
Jones will now apply his leadership and expertise exclusively to Suddenlink’s operations, working with the company’s six region vice presidents and the leaders of its major customer-contact centers in North Carolina, West Virginia and Texas.
“In today’s increasingly competitive environment, our relationship with our customers is more important than ever,” said McMillin. “Internal and external surveys suggest we’re making progress, but we still have room for improvement, and we’re excited Gibbs has agreed to help accelerate our progress in this critical area.”
St. Louis, Mo.-based Suddenlink is the nation’s seventh-largest cable operator, with approximately 1.3 million subscribers.
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