AT & T forms its own geek squad

Thu, 08/21/2008 - 8:20am
Brian Santo

AT&T has launched a service installation and repair program called ConnecTech.

AT&T said it will provide television and home theater installation, personal computer and home network setup, and repair services, whether the consumer is an AT&T subscriber or not.

Though the company has obvious national ambitions for the service – its press release says “ConnecTech provides a customized portfolio for virtually all consumer services in all 50 states” – the ConnecTech Web site says the service is currently available only in Dallas, Fort Worth, Houston, San Antonio and Kansas City, and only in “limited areas” of those cities.

"AT&T has long been a familiar face in the homes of Americans — first installing phone service, high-speed Internet service, and now AT&T U-verse TV," said Carmen Nava, senior vice president of consumer marketing operations for AT&T. "Now, we are taking that expertise to a whole new level with robust in-home tech support, and with the same great customer service and reliability we've delivered for more than a century."

Installers may be employees of AT&T, but they might also be contractors.

Services include:

  • Custom installation of home theater and TV equipment
  • Flat-panel TV wall mounting and home video installation
  • Wall-mount speaker installation
  • New PC or Apple computer installation and the startup of a home desktop or notebook, including e-mail, security configuration and device networking
  • PC repair service, including parts and hardware replacement
  • Home network installation of multiple broadband-enabled devices
  • Computer and network diagnosis covering software and router configuration, settings, virus, and spyware or operating system errors
  • Remote PC and phone support for digital products, such as digital camera, MP3 players and more

Pricing for services starts at less than $100, the company said.

More Broadband Direct:

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• Move, Intel prep Internet TV devices for WiMAX

• AT&T forms its own geek squad

• AT&T aims broadband offer at students, cable subs

• Hillcrest Labs takes legal action against Nintendo

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• Broadband Briefs for 8/21/08


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