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Juniper expands J-Care Technical services platform

Mon, 06/23/2008 - 8:05am
Traci Patterson

Juniper Networks has expanded its J-Care Technical Services with new offerings that combine automation features with personalized, proactive services, which are made possible by the new Advanced Insight Solutions (AIS).

J-Care Technical Services are designed to provide visibility into network assets, proactively identify potential device problems, help accelerate incidence resolution and ensure organizations can adapt and maintain a technical foundation for business agility to optimize the value of high-performance networks, according to the company.

AIS provides a set of tools and technologies to automate the delivery of network and device information for proactive network protection and support services. The solution incorporates self-analysis capabilities that can store and track potential risks, proactively notify customers of these risks, and then provide information to the Juniper Networks Technical Assistance Center (JTAC) to open support cases and help identify and expedite issue resolution, the company said.

AIS will be used to enable three new technical services, which will be available July 1:

  • J-Care Efficiency Services: AIS will send automated information on the network and its devices to customers to help identify any potential risks and reduce the time necessary for problem identification, troubleshooting and communication with technical support; customers can use this service to lower operational costs and increase efficiency.
  • J-Care Continuity Services: In addition to the AIS-enabled automation features, this service includes access to Insight Technical Assistance – immediate access to senior-level technical engineers for priority 1 and 2 issues – as well as a Service Management Desk for case escalation.
  • J-Care Agility Services: Services include proactive product reporting, access to insight technical assistance, and a service manager to handle all services requests to help avoid incidents and ensure peak network performance; J-Care Agility Services offer the insight about the network that is required to maintain business agility.

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