• Convergys names Betzer SVP of relationship technology management
By Brian Santo
Convergys has named Mike Betzer SVP of relationship technology management.
As such, he will be responsible for the creation of strategic business plans, delivery of solutions and services to Convergys clients, implementation of existing technologies into solutions for new industries and markets, and the development of new Convergys relationship management solutions, such as Convergys' recently announced Multichannel Automation Solutions portfolio.
Betzer was most recently VP of customer relationship management strategy at Oracle. In 1999, Betzer founded Ineto Services, a provider of hosted intelligent routing software for incoming calls, voicemail, IVR and chat. Siebel acquired Ineto in 2004.
• Exfo launches VDSL2 triple-play test set with Broadcom’s PhyR technology
By Traci Patterson
Exfo Electro-Optical Engineering has released its AXS-200/630 VDSL2 Triple-Play Test Set for the installation and troubleshooting of VDSL2 network deployments and 10/100 Mbps Ethernet-based triple-play services.
The AXS-200/630 supports ADSL, ADSL2, ADSL2+ and VDSL2. It also utilizes Broadcom’s customer premises equipment (CPE) multimode VDSL2 chipset, featuring Broadcom PhyR retransmission technology. PhyR impulse protection capability enables telecom operators to increase ADSL2+ and VDSL2 rates and reach.
The AXS-200/630 multimode VDSL2 triple-play test module has been specifically designed for assessing the quality of service (QoS) of VoIP and IPTV services. The solution provides the right combination of DSL and Ethernet interfaces, which enables testing in any residential triple-play environment.
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