Saskatchewan, Canada-based SaskTel has rolled out a network service assurance solution from Tektronix to monitor its TDM, VoIP and mobile voice and messaging applications across its network. Tektronix’s GeoProbe Network Assurance suite of applications gives SaskTel visibility into every call, which enables quick troubleshooting across SaskTel’s various service offerings. Textronix’s monitoring solution also provides a call trace capability for local and federal law enforcement requests.
“After a successful trial program, Tektronix's GeoProbe solution was the clear choice because it allowed us to enhance the level of service our customers have come to expect,” said SaskTel CTO Kym Wittal, in a statement. “With GeoProbe, we can now identify and respond to customer issues much faster than before. In addition, we are now in a better position to be compliant with future law enforcement requirements for providing surveillance and call trace capabilities over IP-based networks.”