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News summary for 8/06/07

Mon, 08/06/2007 - 9:04am

Cox deploys NetMotion’s Mobile VPN solution 
By Traci Patterson

Cox Communications has completed the deployment of NetMotion Wireless’ Mobile Virtual Private Network (VPN) solution to all of its field service representatives (FSRs) - nearly 4,000.

The Mobility XE Mobile VPN deployed on field laptops, along with NetMotion’s policy management module, delivers sustained applications, even if workers move in and out of wireless coverage areas; smooth transitions from multiple wide area carrier, Wi-Fi and consumers’ home networks; automatic selection of the fastest-available network without user intervention; secure access to applications from the field, including work orders, billing systems and other databases; data compression and link optimizations; and a real-time view of device activity.

“NetMotion Wireless’ software helps us overcome everyday wireless coverage gaps and interruptions,” said Al Briggs, director of mobile solution services at Cox. “Their solution is helping to make our field service operation more efficient, ultimately helping us to deliver better service to our customers.”

More than 95 percent of NetMotion’s customers see at least a 5 percent improvement in productivity with the solution, and half of those customers see at least a 20 percent improvement. NetMotion serves more than 1,000 clients, and it is currently focusing its efforts on enterprise customers.

Cox began the deployment last fall. The operator previously used Padcom Inc.’s Total Roam software until the Padcom-NetMotion merger drove them toward Mobility XE, the combined companies’ solution. Cox is considering NetMotion’s technology for an internal, enterprise-wide VPN solution, Briggs said.

Cogeco taps Sigma for SIP-based VoIP 
By Mike Robuck

Cogeco Cable has tapped Sigma Systems for its deployment of SIP-based services across its Ontario footprint.

Cogeco will use Sigma’s Service Management Platform (SMP) and Voice Service Package to configure, provision and manage both VoIP and high-speed Internet services on the SMP platform.

The Sigma solutions provide Cogeco with order management, resource management, service provisioning and inter-carrier gateway integration capabilities for VoIP services such as dial tone, voice mail, long distance service provider selection and CLASS/calling features. Cogeco will be able to scale the Sigma platform as customer demand increases.

“The time is ripe for cable operators to offer an enhanced user experience as a differentiator over traditional telcos,” said Tim Spencer, president and COO for Sigma, in a prepared statement. “They must be able to exercise precise control over the delivery of complex services like VoIP that involves tightly managing the overall business/operational process and network integration.”

DirecTV uses Tealeaf to gauge customers’ online experiences
By Mike Robuck

DirecTV has signed on with Tealeaf in order to optimize its customer and dealer Web sites.

The satellite video provider will use Tealeaf’s CX suite in order to get a better view of its customer experiences instead of relying on data to interpret those experiences. DirecTV currently uses the cxImpact, cxReveal and cxView products to understand each user's unique experience, proactively identify and respond to issues and create real-time dashboards displaying the business impact of these issues and ebusiness performance metrics.

"Tealeaf provided the insight we needed to fully understand why specific user actions were occurring," said Mike Benson, DirecTV’s CIO and executive vice president, in a prepared statement. "With this knowledge, we were able to target specific areas in our website for improvement, such as adjustments in customer workflows to simplify the checkout process."

Cablecom beefs up voice services with Nortel’s VoIP solution 
By Mike Robuck

Cablecom, a multi-system operator in Mexico, has picked Nortel’s cable VoIP offering to enhance its current service portfolio while increasing network capacity and operational efficiencies.

Cablecom is deploying Nortel's Communications Server 2000, which will interconnect different points of service from remote sites around the country. The Communication Server CS 2000 IP Multimedia softswitch offers Class 5, Class 4 trunking, and Multimedia features. It supports a range of signaling, transport and control protocols and is designed to provide a foundation for the migration to IMS services.

"As a regional carrier with demanding customers, Cablecom chose Nortel for its expertise in delivering the best network foundation for taking full advantage of the benefits of IP-based communications," said Ernesto Tinajero, president and CEO of Cablecom, in a prepared statement. "Our collaboration with Nortel is focused on ensuring we can capitalize on business opportunities made possible through a secure, reliable and efficient network that meets customer demand for new multimedia communications services now and into the future."

Cablecom's current VoIP technology supports basic residential and business features and will evolve to new voice and video features as customer demand for news services ramp up. Cablecom will also be able to expand its network capabilities and deliver advanced communication services to 15 states in Mexico.

DOCSIS 3.0 vendors can test provisioning with Incognito
By Brian Santo

With vendors in the cable industry concentrating on preparing DOCSIS 3.0 hardware and software, Incognito Software is looking a step ahead at what happens once DOCSIS 3.0 gear starts infiltrating the field: how to provision DOCSIS 3.0 customers.

Incognito is inviting customer premise equipment (CPE) and cable modem termination system (CMTS) vendors to test their products in a multi-vendor, IPv6 environment, using Incognito’s provisioning and network resource management systems. 

Unlike equipment conforming to prior versions of the DOCSIS standard, DOCSIS 3.0 relies on IPv6 addressing and DHCPv6 auto-configuration.

Incognito developed its Broadband Command Center solution for DOCSIS 3.0 with Motorola.

“Having been involved in the rollout of standards since 1992, we recognize that in the early stages of protocol adoption, the problem of provisioning the CPE often becomes a secondary consideration,” added Stephane Bourque, Incognito Software’s Co-Founder and CTO. “Interoperational planning leads to a standard approach to provisioning which allows operators to implement a more uniform solution. It’s that simple.”

More networks ramp up live Web coverage, which takes a toll in workplace
By Michael Hiestand, USA Today
Copyright 2007 Gannett Company, Inc.
All Rights Reserved

Live online video coverage of sports events is creeping up the world's food chain.

Such coverage began largely by showing niche events not popular enough to get on TV and to give online users TV coverage otherwise not available to them. Or to show novelties coverage - such as camera shots focused on a single golf hole or the view from a single race car driver's in-car camera.

Now, however, live online coverage has hit the big-time. TBS, for mlb.com, will produce live online Hot Corner coverage of all first-round baseball playoff games as well as the National League Championship Series.

That coverage will offer shots from cameras in dugouts, TBS President David Levy says, and possibly in pitcher's mounds, bullpens and catchers' masks. And with the NBA media deals made in June, Levy says, live online video is coming to TNT's NBA games: "We're working on that right now."

So is ESPN, spokesman Mike Soltys says: "We will do that in the future."

NBC plans to air 800 to 1,000 hours of live online coverage from next year's Beijing Summer Olympics, many coming during weekday office hours. It's no accident online coverage has focused on events staged when most people are at work, such as early NCAA basketball tournament games, early-round golf coverage and now daytime baseball playoff games. Partly, that's because so many workplaces have broadband service - 57.6 million users accessed the Internet from work in June, Media Metrix says, and 96% had broadband - and partly because online sports offered a diversion from what you're paid to do.

Not that TV networks gloat about reducing economic productivity. "Broadband has huge workplace penetration, where people don't have TVs," Levy says. "So they can go online and watch at lunchtime."

Broadband Briefs for 8/06/07

* Mediacom deploys Radcom VoIP monitoring system
By Brian Santo

Mediacom Communications is using a voice service quality monitoring system from Radcom for its voice-over-IP service. Radcom’s Omni-Q monitors, records and analyzes the performance parameters that constitute MOS (mean opinion score), offering operators both historical voice quality monitoring and subscriber level troubleshooting.

* BigBand showing next-gen SDV at CableLabs conference
By Traci Patterson

BigBand Networks Inc. will show its new switched digital video (SDV) capabilities in both public and private demonstrations at the CableLabs Summer Conference this week in Keystone, Colo.

In private exhibits for operators, BigBand will demo the technology - designed to go beyond bandwidth savings and enable the delivery of TV commercials to individual viewers, the delivery of Internet video to SD and HD televisions, and the support of a “virtually infinite amount of programming,” the company said.

* Comcast expands voice service, adds VOD channel
By Traci Patterson

Comcast Corp. has launched Comcast Digital Voice residential phone service in Albuquerque, N.M. Comcast Digital Voice is currently available in more than 60 markets nationwide, reaching more than 32.4 million homes.

Comcast has also launched rehearsalsTV, an on-demand service that takes viewers behind the scenes at the CenterStaging Corp. campus in Burbank, Calif. The content will also be available on Comcast.net. CenterStaging is a music and entertainment studio with rehearsal facilities for recording music artists and production facilities for broadcast and online content.

* AT&T debuts U-verse in Oklahoma City
By Brian Santo

AT&T has launched its U-verse service in parts of Oklahoma - in and around Oklahoma City, including Edmond, Moore and Norman. U-verse offers more than 26 HD channels and several tiers of high-speed Internet access.

* ILD picks up Andiamo’s international operators service division
By Mike Robuck

ILD Telecommunications announced today that it’s buying up certain assets of Andiamo Telecom. Andiamo Telecom’s operator services call center division will be integrated with ILD’s existing outsourced services division, which serves communications carriers, hospitality providers, and telecommunications aggregators. ILD said it will keep Andiamo’s sales management personnel in order to ensure a seamless transition.

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