SupportSoft adds P & T as a customer

Wed, 05/09/2007 - 9:50am
Traci Patterson, CED

SupportSoft Inc. has been selected by P&TLuxembourg to provide remote customer premises equipment (CPE) management capabilities to enhance the customer experience for high-speed data subscribers.

P&TLuxembourg has purchased SupportSoft ServiceGateway to remotely configure customers' xDSL CPE devices for the proper service level ordered, SupportSoft said.

With ServiceGateway, digital service providers (DSPs) can configure, manage and support high-speed data and triple play devices such as residential gateways, VoIP analogue terminal adapters and IPTV set-top boxes.

SupportSoft ServiceGateway provides "zero-touch configurations" of DSL CPE devices that conform to the DSL Forum's TR-069 spec, allowing P&TLuxembourg to automate and speed the installation of a CPE device after a broadband subscriber receives a DSL modem, SupportSoft said. It also allows P&TLuxembourg to provide firmware updates to its high-speed data subs.


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